General Returns Policy

You may return any new, unopened items sold and fulfilled by CutRateCrafts.com within 30 days of delivery for a full refund. We'll pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging. Just contact us here and we will provide an RMA # (Return Merchandise Authorization), and guide you through the easy process.

Receiving a Refund

We'll request a refund after we receive and process your return. For items directed to our Returns Center, expect your refund within 4 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner).

This time period includes:

  • 5 to 10 business days for us to receive your return from the shipper
  • 3 to 5 business days for us to process your return
  • The time it takes your bank to process our refund request

We'll notify you via e-mail of your refund once we've received and processed the returned item.