Shipping Information & Rates

How Will My Order Ship?

We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. You can also track your packages via My Account.

While we prefer to ship to a street address, we ARE able to ship to P.O. Boxes and/or Military APOs. Just indicate the P.O. Box and/or Military APO in the shipping address section of the order form.

Whenever possible we will ship items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse. We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

We have IN-STOCK over 60,000 items to provide you with the greatest selection of craft supplies on the Internet. We ship from a massive warehouse centrally located in Michigan. Here is how our orders are processed:

  • You place an order.
  • We send you an order confirmation via e-mail within minutes of getting your order.
  • Our warehouse will get your order the next business day. So, if you order on a Tuesday, the warehouse has your order on Wednesday.
  • Our team of trained employees who specialize in ONLY crafts begins picking and packing your order. This takes 2 - 4 business days.
  • After your order is picked and packed, we send it to our Quality Control team who inspects each item, verifies your order and seals the box for shipping. This takes 1 business day.
  • Our shipping staff will then select which carrier (i.e. UPS, USPS) will get your order to you the fastest. The shipping staff will process your order the same day they get it from Quality Control.
  • Once we ship your order, we will send you an e-mail the next day with the carrier tracking number. Or, simply visit our web site any time day or night. Our 'Order Status' center will tell you where we are in the processing or shipping cycle. Just enter the 'Order ID' found on the confirmation web page or the confirmation email sent after your order was placed.

Getting you the merchandise you want, as fast as we can is our goal. So, if you order on Tuesday, we will pack your order and ship it in most cases by Friday. That's fast!

For shipments, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For expedited services such as 2nd Day, your order's travel time is locked in to the given speed you select after the item leaves the warehouse.

FREE shipping for orders $100 and over

If your merchandise order totals $100 or more, you will receive FREE standard shipping. You are eligible to receive this discount if you live in the United States. We ship to all 50 states, including Alaska, Hawaii and the US Territories of Guam, Puerto Rico, and US Virgin Islands. We also ship to Canada, please refer to the Canada Shipping & Handling Rates chart below.

International Shipping

We Ship To Canada!

Placing orders for delivery to Canada is quick and easy! Additional charges will be calculated in your shopping cart. The average delivery times that are posted on our website are only for orders that are shipping within the contiguous United States. Most orders shipping to Canada will increase transit time due to customs inspection. Please note that we do not currently offer expedited shipping to Canadian addresses.

Number of business days that are automatically added to Canadian shipments: 5 - 7 Business Days

Taxes & Duties - We are a registered non-resident importer in Canada. This allows us to simplify the purchasing process for our Canadian customers, reduce delays at the border, and prevent unexpected charges at the time of delivery. Taxes, duty and brokerage fees are paid at the time of purchase for all orders shipping to Canada. The "International Fee" that we show in the shopping cart and throughout checkout covers the international shipping costs, duties, and brokerage fees. We will handle all the paperwork! Additionally, GST and, where applicable, HST will be remitted for you to the Canadian government to further simplify your shopping experience. We collect and remit HST for the provinces of Ontario and British Columbia, as well as the increased HST for Nova Scotia, effective July 1, 2010. Please note select postal codes are designated as remote locations, and may also require additional shipping fees.

Returns - Unless otherwise noted, we accept returns on all orders that ship to Canada. All orders fall under our Standard Return Policy. Please note: duties and GST will be refunded, however, all actual shipping costs and brokerage fees are non-refundable.

Please Note:

  • Certain product warranties may only be valid in the United States
  • All products on our sites are subject to safety and testing standards as required by the United States and may not be certified for use outside the United States
  • All dates are shown in Month/Day/Year format (e.g. 5/4/2008 = May 4, 2008)
  • All prices shown in US Dollars

International shipping outside of the United States/Canada: We do not currently ship outside the United States and Canada.

Shipping Rates

US STANDARD SHIPPING
Order Total Shipping Cost
$0.00 - $19.99 $7.95
$20.00 - $39.99 $9.95
$40.00 - $59.99 $12.95
$60.00 - $74.99 $14.95
$75.00 - $99.99 $18.95
$100.00 & Over FREE
US 2 DAY EXPRESS
Order Total Shipping Cost
$0.00 - $19.99 $19.96
$20.00 - $39.99 $23.95
$40.00 - $59.99 $25.95
$60.00 - $99.99 $27.95
$100.00 - $199.99 $39.95
$200.00 - $249.99 $59.95
$250.00 & Over $69.95
CANADA STANDARD SHIPPING
Order Total Shipping Cost
$0.00 - $19.99 $10.95
$20.00 - $39.99 $11.95
$40.00 - $59.99 $12.95
$60.00 - $99.99 $14.95
$100.00 - $199.99 $17.95
$200.00 - $249.99 $18.95
$250.00 & Over $19.95